Shipping policy
At Kosala, we are dedicated to ensuring that your orders reach you quickly and safely, no matter where you are in India. We aim to make your shopping experience smooth and transparent, ensuring that your handmade products are delivered securely to your doorstep.
This policy will guide you through the steps of our shipping process, from placing an order to its arrival. Please note that at Kosala, we currently offer shipping within India only, and this policy covers all aspects of our domestic shipping services.
Order Processing
Quick and Reliable Processing
· At Kosala, we know how important it is for you to receive your orders swiftly. That's why we prioritize processing every order with care and efficiency.
· Inventory Availability: We ensure that all products displayed on our website are fully in stock and ready to ship. You can rely on us to have the items you order available, preventing any unnecessary delays.
· Processing Time: Once payment is confirmed, orders are processed within 24 to 48 hours. This includes verifying product availability, carefully packaging your items, and preparing them for dispatch. Orders made on weekends or public holidays will be handled on the next working day.
Shipping Destinations:
We ship to all pin codes across India.
Order Processing and Delivery Time:
· Orders are carefully packed and dispatched within 72 hours of receiving them.
· Delivery usually takes between 3 to 5 days after the shipping date, depending on your location.
· From the time you place your order, the total delivery time is approximately 7 to 10 days.
· We process orders from Monday to Saturday, excluding national or public holidays.
· Please note, these are estimated timeframes, and actual delivery may vary due to unforeseen circumstances. We appreciate your patience and understanding in such cases.
Order Confirmation
- Email Confirmation: After placing your order, you will receive an email confirming the details. This email will serve as your proof of purchase, containing essential information such as your order number, billing information, and shipping address.
- Shipping Notification: Once your order has been processed and dispatched, we will send you another email containing your tracking number and the details of the courier service managing your delivery. This will allow you to monitor your shipment until it reaches you.
For further assistance, please reach out to our customer care –
Mobile Number: +919752098637 between 9 AM to 7 PM from Monday to Saturday (excluding public holidays)
Email Id: support@kosala.com