FAQ

Kosala is an initiative by Hindalco (an Aditya Birla Group Company). Our mission is to create sustainable livelihoods for Chhattisgarh’s indigenous Kosa silk weavers by bridging the gap between traditional craft, contemporary design, and global accessibility.

Kosa silk, indigenous to Chhattisgarh, India, is renowned for its natural texture and rich, golden hue. It is produced from the cocoons of the Antheraea mylitta silkworm and is celebrated for its durability and elegant appeal.

Kosala stands out for its dedication to quality, legacy, and craftsmanship. Kosa silk used in our products is of the highest quality and is one among the many carefully chosen raw materials used in the making of each of our products. The craftsmanship gives life to our fabrics and pays homage to the region's ancient weaving techniques while preserving the artform. Our unique, exclusive patterns showcase the depth of Indian handloom history while emphasising authenticity and creativity.

By advocating for environmentally responsible techniques all through our manufacturing process, Kosala is dedicated to sustainability. Some of our products use natural colours. 

Currently, Kosala offers a curated selection of designs that celebrate traditional craftsmanship. While we do not provide customization services at this time, our diverse collections aim to cater to various preferences and styles.

Currently we do not have a physical store. You can shop our products at our stockists - Jaypore, Go Native, Weavers Story, Kahaani and online. We also actively participate in exhibitions and events across India. Please follow our social media accounts to get regular updates on when we are in your city.

You can subscribe to our newsletter and follow us on our social media channels to receive updates on new arrivals, special offers, and events.

We have a wide range of Sarees, Dupattas, Stoles, Menswear (Long & Short Kurtas, Shirts, Jackets), Accessories, Yardage & Shawls.

Yes, all Kosala products are meticulously handcrafted by skilled artisans, ensuring each piece embodies the authenticity and uniqueness of traditional handloom techniques.

Colour accuracy is our first priority when it comes to displaying our products. Nevertheless, because of differences in lighting and screen settings some variations may occur. Due to the handcrafted nature of all of our products, there may be subtle differences in colour, texture, and design between the product and the photographs shown online. These differences only contribute to the genuine charm and one-of-a-kind quality of our products ♥️.

The purpose of the blouses shown with each saree is to give you ideas for how to style or match them with your favourite saree. However, every saree comes with a blouse piece, although it might not be the same as the one the model is wearing.

We don’t have dress material but we do have Yardage fabrics which can be used according to your choice.

To maintain the beauty and longevity of your Kosa silk item, we recommend dry cleaning. Best practice would be to avoid storing in direct sunlight,  store in a cool, dry place. Air the product after wearing before storing. Store in a cotton bag. 

Yes, you can but at a low heat only. If you have a ‘Silk Mode’ or ‘Medium Heat’ option, opt for that. 

Note : DO NOT STEAM IRON!

Yes! We offer elegant gift boxes options. You can select this service during the checkout process to add a special touch to your purchase ♥️.

Good news is that, we ship to all pin codes across India! 😊

No. The prices shown on the website are the final pricing, including GST, for every product.

We accept debit/credit cards, net banking, UPI, and wallet payments. Orders are processed once payment is confirmed.

Once your order is dispatched, you will receive an email or a WhatsApp message with tracking details. You can use this information to monitor the delivery status of your purchase.

No, we don't charge any shipping charges on any mode of payment.

Delivery usually takes between 3 to 5 days after the shipping date, depending on your location.

From the time you place your order, the total delivery time is approximately 7 to 10 days.

Please refer to the Shipping Policy section located at the footer of our website for the remaining complete information.

Currently we are not shipping internationally but in the coming future, surely we will 😊.

We strive for customer satisfaction. If you are not entirely satisfied with your purchase, you may return or exchange the item within 7- day of receipt provided. To qualify for a return, the item must be unused, in its original condition, and in the packaging, it arrived in. Certain items, however, are not eligible for returns/exchange, including: Accessories & Yardage.

Please refer to the Cancellations and Refund section located at the footer of our website for the remaining complete information.

Once your return is successfully picked up or received and passes the quality inspection, Kosala will initiate the refund immediately.

Since the timeline for receiving the refund depends on your payment method. You can refer to the Cancellations and Refund section located at the footer of our website for the remaining complete information.

This is rare, but if it happens — please reach out to us at support@kosala.com or on our WhatsApp number - +919752098637 with photos within 48 hours of receiving your order. We will rectify the situation without any hesitation.

You can reach out to us at  support@kosala.com. Drop your CV and your portfolio (if your position requires) then wait for sometime, someone might get in touch with you.

For any inquiries or assistance, please reach out to us via the Contact Us page on our website. Our customer service team is dedicated to providing timely and helpful support.

 Support Hours: 10:00 AM – 06:00 PM (Mon–Fri)

Note : We are closed on public holidays but you can always drop us an email or text and we’ll get back to you on the next working day.