International Shipping

Kosala International Shipping Policy

Global Delivery | Secure Payments | Transparent Pricing

At Kosala, we proudly bring the timeless beauty of Kosa Silk craftsmanship to customers around the world. Our International Shipping Policy is designed to ensure a smooth, transparent, and reliable shopping experience—no matter where you are.

This policy outlines everything you need to know about placing international orders, including shipping options, delivery timelines, customs, pricing, payment methods, and support.

1. International Delivery

Trusted Global Shipping Partners We ship internationally through reliable logistics providers, including:

  •     DHL Express
  •      EMS (India Speed Post)

These partners are selected for their efficiency and track record in safe global delivery.

Shipping Options & Rates: At checkout, you’ll see available shipping options based on your destination. Rates are automatically calculated based on weight and location, offering a balance between cost and delivery speed.

Delivery Timeline

Processing Time: Orders are dispatched within 24–48 hours of payment confirmation. You’ll receive a dispatch confirmation with tracking details.

Estimated Delivery: Typically, 7–14 business days after dispatch. Delivery times may vary due to customs clearance or local courier delays.

 2. Shipping Rates

Transparent & Fair Pricing:- Shipping fees are based on real-time courier charges. We do not mark up these rates, you only pay what’s necessary for delivery.

 Weight-Based Calculation:-Shipping costs are determined by the total weight of your order. Rates are calculated automatically at checkout for complete transparency.

 Why Rates May Seem High:-Premium Service: We use priority international shipping for speed and safety.

No “Free” Shipping: We don’t inflate product prices to mask shipping costs. Instead, we separate product and shipping charges for ethical and transparent billing.

 3. Pricing Policy

Uniform Pricing Worldwide

  • We maintain consistent pricing for all customers, regardless of location.
  •         No Geographical Markups: Prices are not inflated for international buyers.
  •        Product Price = What You See: Shipping is charged separately and fairly, based on actual courier rates.

4. Payment Options

Secure & Flexible Methods

We offer multiple secure payment options for our global customers:

  •     International Credit/Debit Cards – Processed via Razor pay with SSL encryption.
  •     PayPal – Popular for international purchases, offering added security.

Note: International cards can also be used for shipping within India.

Payment Support

For any issues during checkout, email us at support@kosala.com with your order ID.

In case of payment failure, our team will help you troubleshoot and complete your order.

 5. Customs & Import Duties

What You Need to Know

  •         Customs duties, taxes, and local import fees are not included in your order total.
  •        Customer Responsibility: All customs charges must be paid by the recipient upon delivery.
  •         Unpredictable Fees: These vary by country and are beyond our control.

Support & Delays

We assist with customs-related queries but cannot pay duties on your behalf.

Customs clearance may delay your shipment; we appreciate you’re understanding.

 6. Special Requests

Personalized Services

We’re happy to accommodate special requests:

  •         Hold Orders: We can delay dispatch upon request after payment.
  •        Gift Wrapping: Complimentary on international orders—just email us.
  •      Personal Messages: Add a handwritten note on handmade paper for that extra touch.

7. Returns, Cancellations & Exchanges

Before Shipment

You may request changes or cancellations any time before dispatch.

After Shipment

Please note, we do not offer return or exchange pickup services for international orders. All international shipments are dispatched centrally from our warehouse following stringent quality control checks, which significantly reduces the likelihood of receiving a faulty or incorrect item.

Order Cancellations

Orders cancelled before dispatch are fully refunded to the original payment method.

 8. Tracking Your Order

Real-Time Updates

Once shipped, you’ll receive a tracking number via email. Use it to monitor your order’s journey from our warehouse to your doorstep.

Shipping Support

We proactively monitor all international shipments.

For delays or issues, we’ll keep you informed and assist in resolving them quickly.

9. Data Security

Secure Transactions

Your payment information is protected by industry-leading security protocols.

  •        SSL Encryption: All data is securely transmitted.
  •   PCI Compliance: Our gateways (Razorpay, PayPal) meet international security standards.
  •        No Data Storage: We do not store your card or PIN details.
  •        Privacy Commitment: We never share your data with third parties beyond what's required to fulfil your order. Our systems are continuously monitored for security threats.

10. Contact Us

We're Here to Help

If you have any questions or concerns about your international order, don’t hesitate to reach out.

Email:support@kosala.com
Customer Support Hours:  call us on 9752098637 (Mon-Sat: 10:00am-7:00pm)